Test and Measurement - Online Sales


Shipping & Returns

Who We Can Supply

We have distribution agreements with our suppliers for New Zealand and the Pacific Islands only. If you live outside these areas, please use the Contact Us link and we will advise you by return e-mail who you can purchase these products from instead.  Please note NZ GST is automatically added to purchases made through this site.  If you live outside New Zealand we suggest you contact us so we can process your purchase without charging GST.

Shipping

Packaging and delivery charges anywhere in New Zealand are included in our prices and you will not be charged any additional shipping cost. Your order will be sent via Courier or by NZ Post depending on the size, weight and where you are. If we send by standard post please note that we do not have trace or carriers insurance coverage. Delivery charges to the Pacific Islands will depend upon weight - please contact us for details.

If you live in the Wellington area you can also collect your purchase directly from us.  If you select the "pick up" option when you buy, we will call you to confirm when your order is available for collection.

Delivery Time

Ex-Stock deliveries should take less than 5 working days to reach you. We do try to carry all items in stock locally at all times, unless specifically stated otherwise. In some cases we may be out of stock for various reasons. If this is the case, you will be contacted by our Administration staff with delivery information.

Returns

Exchanges, Returns and/or Refunds will only be given if the shipment was received damaged, defective, incorrectly supplied or misrepresented by us in some way. Please make sure you fully establish the suitability of the item before purchasing. If need be, contact us first to discuss the application. Full Refunds can only be given within 30 days and if the item is in unused condition in original packaging. These Terms & Conditions do not override your rights under the New Zealand Consumer Guarantees ACT.

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